Tour Guiding and Travel Operations

Tourism is a multidisciplinary industry and therefore involves many different stakeholders for its operational activities. An essential element for sustainable tourism development in any tourist destination is the participation of active stakeholders and their collaborations. Among these stakeholders the tourist guides play a major role in the tourism industry since tourists need tohave a clear picture of the country and its offerings, laws, rules and regulations and other expected behavioural patterns. Moreover, guides should have the ability to transform the tourist visit into an unforgettable experience.

This Tour Guiding and Travel Operations course is intended for those individuals who are interested in obtaining extensive knowledge related to the world of travel and tourism.

The Certificate program of studies will prepare students who would like to pursue Diploma in Tourism studies. It also focuses on the skills and competencies required by Travel Agents, Tour Operators and Hotel industry

Career Path

• Tour Guides
• Travel Agents
• Tourist Officers with the Ministry of Tourism
• International Tour Manager

Objectives of Tour Guiding and Travel Operations

Tour guiding and travel opertaions certificate course aims to equip learners with a strong foundation in all aspects of the travel and tourism sector. The integrated approach of this on-campus programme has been designed to combine both practical and theory work to give students the knowledge and practical skills they need to maximise their career opportunities in this rapidly expanding, exciting, and diverse industry

Upon completion of this programme, graduates will be able to:

• Demonstrate cultural awareness when dealing with diverse customers.
• Meet the customer service standard needed to keep a competitive edge in this industry.
• Develop an appreciation for our host culture and traditions, while servicing visitors from around the globe.
• Enhance their important communication skills such as interpretation and storytelling.
• Implement best safety and environmental practice in the tour experience.

What you will study

Module I

• Fundamentals of Tourism
• Tour Guiding Techniques
• Communication skills
• Foreign Language1
• Information and Communication Technology
• Life skills
• Entrepreneurship Education/ Business plan

MODULE II

• Travel Agency Operations
• Travel Geography and Environmental Education
• Customer Care
• Touristic History
• Natural History of Flora and Fauna
• Foreign language II
• Trade Research Project
• Field Practicum